People come to her all the time with the same request. I need my leaders to be able to have difficult conversations.

Her first question is always the same. Which kind?

Implementing a change your team won't like. Delivering hard performance feedback. The staff member who is late every single day. Two people at odds, and somehow it's your job to fix it.

Four different conversations. Different approaches, different skills, different preparation.

Before you figure out how to have the conversation, get specific about what kind it actually is. That's where it starts.